
Regional Delivery Team Lead
6 days ago
The Right Solution's Regional Report Operations team is responsible for delivering high-quality reports to clients across various markets. As a key member of this team, you will play a crucial role in ensuring the timely delivery of reports while maintaining the highest standards of quality.
Your primary responsibility will be to manage the workflow, allocate tasks to team members, and ensure that all deliverables meet the agreed service level agreements (SLAs). In addition, you will work closely with internal stakeholders to understand client requirements and develop strategies to improve report delivery processes.
- Work Allocation & Quality Control
- Manage the allocation of tasks to team members and ensure that reports are delivered within the agreed timeframes.
- Review report content and perform quality checks to ensure that they meet the required standards.
- Operations Management and Process Control
- Develop and implement processes to optimize report delivery costs, improve customer experience, and meet other key objectives.
- Create and maintain standard operating procedures (SOPs) and templates to ensure consistency in report production.
- Track team performance against established goals and provide regular updates to senior management and internal stakeholders.
- Stakeholder Management
- Cultivate strong relationships with clients and internal stakeholders to ensure seamless communication and effective issue resolution.
- Coordinate with clients to clarify data requirements and ensure that reports meet their needs.
To succeed in this role, you will need to possess excellent communication and project management skills, as well as the ability to multitask and work in a dynamic environment. Proficiency in using MS Office tools, such as Word, Excel, and PowerPoint, is also essential for creating high-quality reports.
Requirements:- Excellent English communication skills: both verbal and written.
- Proficient in using MS Office (Word, Excel, PowerPoint) to conduct financial analysis and create well-formatted reports.
- Ability to multi-task and work in a dynamic work environment.
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