IT Support Professional

12 hours ago


Lahore, Punjab, Pakistan beBeeProblemSolving Full time
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide exceptional technical assistance to our clients. As a Technical Support Specialist, you will be responsible for delivering prompt and effective solutions to technical problems, ensuring complete client satisfaction.

In this role, you will work closely with clients to troubleshoot complex technical issues, providing expert guidance on software and hardware requirements, and handling escalated issues with professionalism and poise.

  • Basic troubleshooting of Desktops, Laptops, Printers, and other hardware, LAN/Wi-Fi troubleshooting
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers
  • Ability to conduct root cause analysis of basic IT issues
  • Capable of task management and customer handling
  • Able to maintain a professional demeanor in customer-facing situations
  • Identify and suggest possible improvements on procedures

Requirements:

  • Diploma in Computer Science or Graduation in Computer Science
  • 1-2 years of experience
  • Effective communication skills
  • Must possess excellent oral and written English language skills


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