Customer Engagement Lead

24 hours ago


Faisalabad City Tehsil, Pakistan Veon Group Full time
Our Mission

At Veon Group, we are committed to changing the lives of 70 million customers for the better.

Our mission is to empower individuals with the tools necessary to progress in a digital economy.

Job Summary

The Commercial Experience Executive is responsible for enhancing the customer experience at our Experience Centers.

The role requires excellent communication and interpersonal skills, good sales and service expertise, and proficiency in Microsoft Office.

The Commercial Experience Executive must welcome and guide walk-ins, develop a basic understanding of the CRM system, and handle customer queries to improve their experience.

Additionally, the role involves maintaining product upsell from the Experience Center, initiating improvements in customer experience, and ensuring minimal average wait/service time.

Requirements
  • Excellent communication and interpersonal skills
  • Good sales and service expertise
  • Proficient in Microsoft Office
  • Telecom product knowledge and hands-on expertise in customer management systems
  • Adept in stakeholder management for closure of action plans while ensuring standardization
Why Join Us?

As a member of Veon Group, you will be part of a dynamic team driving our success and empowering millions more with the tools necessary to progress in a digital economy.

We offer a positive organizational culture, guided by entrepreneurial and innovative mindsets, professional collaboration, and customer obsession.

Join us in our mission to transform the lives of 70 million customers for the better.



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