
Technical Support Specialist
7 days ago
Job Title: Technical Support Specialist
">Description:
The role of a Technical Support Specialist is to provide technical service and support to customers, ensuring the stability and optimization of their networks. This involves troubleshooting and resolving issues, configuring and integrating various nodes and solutions in both new and live customer networks.
Your Responsibilities:
- Handle customer issues as dedicated support, 24x7 based on roster
- Lead and resolve technical issues and conduct Root Cause Analysis
- Manage Knowledge Resources
- Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
- Drive CSR review meetings with SDM
- Perform preventive maintenance
About You:
- Bachelor's degree in engineering
- 5+ years of relevant experience
- Hands-on experience with CS Core domains: CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE
- Understanding of mobile call flows and protocols: MAP, SCCP, SIP, Diameter, LDAP
- Experience troubleshooting IMS/VoLTE call flows, SRVCC, and CS fallback procedures
- Experience with MOP preparation, impact analysis, and execution
- Knowledge of Cloud/Virtualization concepts and VNF/CNF management
- Strong team collaboration and communication skills
- Results-oriented mindset and ability to meet customer expectations
What We Offer:
- A dynamic work environment with opportunities for growth and development
- Collaborative team atmosphere with diverse backgrounds and expertise
- Comprehensive training programs to enhance technical skills and knowledge
How to Apply:
Please visit our website to learn about our typical hiring process and submit your application.
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