Resolution Expert

3 hours ago


Lahore, Punjab, Pakistan ibex. Full time

About Our Client:

Our U.S.-based client is a leading company in the retail industry, seeking a Customer Success Specialist - Voice Program to assist their customers with queries/concerns and provide accurate resolutions via call.

Key Responsibilities:

  • Deliver exceptional customer experiences aligned with performance objectives and core values.
  • Assist customers with items purchased through the e-commerce website.
  • Convey interest in each customer through courtesy, attention, and a friendly image.
  • Provide alternatives to products/items not available on the e-commerce website.
  • Follow standard processes and procedures when providing resolutions.
  • Stay up-to-date with system information, process changes, and future updates.
  • Overcome objections and handle customer pushbacks.


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