Customer Service Expert

4 hours ago


Lahore, Punjab, Pakistan Generix Solutions Full time

As a CUSTOMER SERVICE EXPERT - SOFTWARE, you will play a crucial role in delivering exceptional customer experiences at Generix Solutions. We are looking for a skilled and passionate individual who can provide expert-level technical support and guidance to our customers.

The ideal candidate will have a solid understanding of software applications, excellent communication skills, and the ability to troubleshoot complex technical issues. You will work closely with our development team to identify and resolve issues, create and maintain accurate records of customer interactions, and participate in software testing and quality assurance processes.

Key Responsibilities:

  • Providing expert technical support and guidance to customers via various channels.
  • Collaborating with internal teams to identify and resolve complex technical issues.
  • Creating and maintaining accurate records of customer interactions and issue resolutions.
  • Participating in software testing and quality assurance processes to ensure seamless user experience.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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