Solar Energy Product Specialist

7 days ago

Lahore, Punjab, Pakistan beBeeTechnical Full time
After-Sales Technical Support Specialist

We are seeking a highly skilled professional to provide technical support and troubleshooting services for solar energy products.

The ideal candidate will be responsible for ensuring high customer satisfaction and smooth operation of deployed solar products through remote and on-site technical assistance.

Key Responsibilities:

  • Provide technical support and troubleshooting for solar inverters, lithium-ion batteries, and other solar products.
  • Diagnose and resolve product performance issues, system failures, and software/hardware malfunctions.
  • Collaborate with cross-functional teams to analyze recurring issues and suggest improvements.
  • Assist customers with warranty claims, product replacements, and service requests.
  • Train installers and technicians on the best practices for installing and maintaining solar energy solutions.
  • Conduct field inspections and performance evaluations to ensure products meet quality and safety standards.

Requirements:

  • Bachelor's degree in Electrical Engineering, Renewable Energy, or a related field.
  • 3+ years of experience in technical support or service in the solar industry.
  • Hands-on experience with solar power systems, energy storage solutions, and battery management systems.
  • Strong knowledge of solar power systems, energy storage solutions, and battery management systems.
  • Excellent problem-solving and analytical skills.
  • Strong communication and customer service skills.
  • Willingness to travel for on-site support and training.

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