Quality Assurance Advocate

3 days ago


Islamabad, Islamabad, Pakistan Translation Empire PK Full time

Job Overview

The Translation Empire PK is seeking an experienced Complaints Officer to join our team. As a key member of our customer service department, you will be responsible for handling customer complaints and resolving issues in a fair and efficient manner.

Key Responsibilities:

  • Act as the primary point of contact for customers who have raised concerns about our services.
  • Document all complaints thoroughly, including investigation notes and relevant supporting information.
  • Collaborate with colleagues to resolve complex issues and develop solutions.
  • Keep customers informed throughout the complaint process, providing regular updates on progress.
  • Work closely with the Complaints Manager to review and refine our complaints procedures.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Develop and implement plans to address customer concerns and improve overall customer satisfaction.
  • Prepare clear, concise reports on complaints and their resolution.
  • Participate in training and development activities to enhance your skills and knowledge.

Requirements

  • Proven experience in a customer-facing role or quality/complaints function.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Commitment to ongoing learning and development.

Work Details

  • 10am-7pm working hours
  • DHA Sector F Rwp location
  • Office-based work mode


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job SummaryWe are seeking a skilled Software Quality Assurance Engineer to join our team. As a Software Quality Assurance Engineer, you will be responsible for designing, reviewing, and executing all tests pertinent to each release, covering both manual and automation test tasks.Main ResponsibilitiesDesign and execute manual and automated test suites for...


  • Islamabad, Islamabad, Pakistan Rastgar Engineering Company Pvt Ltd. Full time

    Job OverviewWe are seeking a highly skilled Quality Assurance Lead to join our team at Rastgar Engineering Company Pvt Ltd.The ideal candidate will have extensive experience in maintaining and improving quality assurance systems, as well as conducting quality assurance training and awareness programs for employees.Key ResponsibilitiesMaintain and improve the...


  • Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    Position OverviewWe are seeking a diligent and detail-oriented Quality Assurance Executive to join our B2B Sales team.The Quality Assurance Executive will play a critical role in ensuring high-quality performance across multiple channels, including calls, emails, and chats. Initially, the focus will be on Call Evaluations, Email and Chat Evaluations, and...


  • Islamabad, Islamabad, Pakistan Allainet Private Limited Full time

    Quality Assurance Specialist Allainet Private Limited, Pakistan We have an immediate opportunity for a Quality Assurance Specialist with extensive experience in support of the full software development to release lifecycle. Excellent background in quality assurance and business analysis is imperative.The purpose of this position is to provide advanced level...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    **About the Role:** Quality Assurance ProfessionalWe are looking for a talented Quality Assurance Professional to join our team. The ideal candidate will have a strong passion for quality assurance and be able to identify and implement process improvements to enhance overall quality.Key Responsibilities:Develop and maintain quality assurance processesConduct...


  • Islamabad, Islamabad, Pakistan weRplay Full time

    We're looking for a Quality Assurance Manager to lead our quality assurance efforts and ensure the quality of our products and systems. As a Quality Assurance Manager, you'll oversee the development and execution of automated tests, collaborate with development teams, and analyze requirements.Main Responsibilities:Oversee the development and execution of...


  • Islamabad, Islamabad, Pakistan Allainet Private Limited Full time

    We are looking for a skilled Quality Assurance Specialist to join our team at Allainet Private Limited. As a key member of our organization, you will play a crucial role in ensuring the quality and reliability of our web-based projects.Key Responsibilities:Solid understanding of structured quality assurance methodologies as well as use case definition,...


  • Islamabad, Islamabad, Pakistan Discretelogix (Private) Limited Full time

    Discretelogix (Private) Limited is seeking a seasoned Software Quality Assurance and Business Analysis Specialist to join its ranks. As a key member of the team, this individual will be responsible for ensuring that software products meet the highest quality standards while aligning perfectly with business objectives.About the Role:The ideal candidate will...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    We are seeking a highly skilled Quality Assurance Specialist to join our team.Job Description:This is a leadership role responsible for developing quality standards and plans, designing evaluation tools and methods, ensuring policy compliance, and conducting audits. The ideal candidate will have excellent analytical and problem-solving skills, with the...


  • Islamabad, Islamabad, Pakistan Microcred Full time

    Job Overview: Microcred is seeking a skilled Quality Assurance Agent to ensure the highest standards of quality in our operations.Responsibilities:Conduct thorough call quality monitoring and adhere to established guidelines.Able to work independently or as part of a team, executing tasks and targets assigned by management.Prepare detailed analysis reports...


  • Islamabad, Islamabad, Pakistan iGate Full time

    Job DescriptioniGate is seeking a highly skilled Quality Assurance Specialist to join our team. The ideal candidate will have experience in B2B sales environments and proven quality assurance skills.In this role, you will be responsible for ensuring high-quality performance across multiple channels, including calls, emails, and chats. Your key...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job DescriptionThe Quality Engineering Lead will be responsible for leading the quality engineering team and overseeing the development and implementation of quality assurance processes and procedures. This includes designing, reviewing, and executing all tests pertinent to each release, covering both manual and automation test tasks.Main...


  • Islamabad, Islamabad, Pakistan P1 Lead Nerwork Full time

    Job Overview:    At P1 Lead Network, we're looking for a Quality Assurance Professional to join our team. As a crucial part of our operations, you will ensure that our services meet the highest standards of quality and customer satisfaction. If you have relevant experience, a passion for quality assurance, and a focus on delivering exceptional results,...


  • Islamabad, Islamabad, Pakistan Mozack Full time

    Service Quality Assurance Specialist (QA)We are seeking a highly skilled Quality Assurance professional to play a crucial role in maintaining and improving our service standards.Key Responsibilities:Data Analysis: Analyze data to identify areas for improvement in the sales process.Quality Review: Review chats on different mediums to ensure quality.Call...


  • Islamabad, Islamabad, Pakistan Python Leads Full time

    A Quality Assurance Executive is a professional who is responsible for monitoring, inspecting each and every call in order to meet established quality standards.Traditionally, in order to fulfill these responsibilities, a Quality Assurance Executive would need to be proficient in a number of skills including:ListeningCommunication SkillsStatistical...


  • Islamabad, Islamabad, Pakistan beBee Careers Full time

    Job ProfileWe are looking for a highly motivated Software Quality Assurance Professional to join our team. As a Software Quality Assurance Professional, you will be responsible for ensuring the highest quality of our products.You will work closely with cross-functional teams to deliver high-quality products.Your primary responsibility will be to review...


  • Islamabad, Islamabad, Pakistan Allainet Private Limited Full time

    We are seeking a skilled Quality Assurance Specialist to join our team at Allainet Private Limited. As a key member of our organization, you will play a crucial role in ensuring the quality and reliability of our web-based projects.Key Responsibilities:Conduct thorough testing and quality assurance activities to ensure that our products meet the highest...


  • Islamabad, Islamabad, Pakistan Vantage Digital Full time

    Vantage Digital is committed to delivering exceptional results for our clients, and we are seeking a highly skilled Quality Assurance Associate to join our team. This role is responsible for ensuring that our services meet the highest standards of quality and reliability.Main ResponsibilitiesTo conduct regular quality assurance reviews to identify areas for...


  • Islamabad, Islamabad, Pakistan Microcred Full time

    ResponsibilitiesPerforming call quality monitoring and following all standards.Able to work or assign tasks/targets assigned by management.Prepare analysis reports for internal and external departments.Excellent verbal and systematic skills (MS Office, monitoring software).Ability to multitask.Job SpecificationProven work experience as a Quality Assurance...


  • Islamabad, Islamabad, Pakistan Silverdale Full time

    We are seeking a highly skilled Quality Assurance Specialist to join our global team. The QA Specialist will be responsible for driving industry best practices, test methodologies, and automation in our Quality Management program.Key ResponsibilitiesDefine and document testing methodologies and test strategies for ERP & CRM systems.Develop and execute...