Service Excellence Director
23 hours ago
Job Title: Customer Service Manager
Reports to: Senior Management
Location: Pakistan
Job Type: Full-time
Salary: Competitive salary and bonus structure
Benefits:
- A comprehensive benefits package, including health insurance and retirement plans.
- Flexible work arrangement, with options for remote work and flexible hours.
Responsibilities:
- Develop and implement customer service strategies to drive loyalty and retention.
- Build and manage a team of customer service professionals, providing coaching and development opportunities to ensure excellence in service delivery.
- Liaise with senior management to support business growth initiatives and ensure alignment with company goals.
- Collaborate with cross-functional teams to identify opportunities for process improvement and implement changes that enhance the customer experience.
- Monitor and analyze customer feedback to inform service improvements and measure success.
Requirements:
- 5+ years of experience in customer service leadership roles.
- Proven track record of driving business growth through exceptional customer service.
- Excellent written and verbal communication skills, with the ability to articulate complex ideas simply.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Ability to work collaboratively across functions to achieve shared goals.
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