Service Excellence Director

23 hours ago


Lahore, Punjab, Pakistan Futuro Digital Pvt. Ltd. Full time
Customer Service Manager Job Description

Job Title: Customer Service Manager

Reports to: Senior Management

Location: Pakistan

Job Type: Full-time

Salary: Competitive salary and bonus structure

Benefits:

  1. A comprehensive benefits package, including health insurance and retirement plans.
  2. Flexible work arrangement, with options for remote work and flexible hours.

Responsibilities:

  1. Develop and implement customer service strategies to drive loyalty and retention.
  2. Build and manage a team of customer service professionals, providing coaching and development opportunities to ensure excellence in service delivery.
  3. Liaise with senior management to support business growth initiatives and ensure alignment with company goals.
  4. Collaborate with cross-functional teams to identify opportunities for process improvement and implement changes that enhance the customer experience.
  5. Monitor and analyze customer feedback to inform service improvements and measure success.

Requirements:

  1. 5+ years of experience in customer service leadership roles.
  2. Proven track record of driving business growth through exceptional customer service.
  3. Excellent written and verbal communication skills, with the ability to articulate complex ideas simply.
  4. Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  5. Ability to work collaboratively across functions to achieve shared goals.


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