Chief Service Officer

1 week ago

Lahore, Punjab, Pakistan beBeeService Full time $80,000 - $100,000
Job Title: Service Delivery ManagerWe are seeking a seasoned professional to fill the role of Service Delivery Manager. This position requires exceptional leadership skills, strong communication abilities, and a deep understanding of data center infrastructures and telecom services.This is an exciting opportunity for someone who wants to make a meaningful impact in the industry.About the Job

The successful candidate will be responsible for ensuring seamless delivery of data center and telecom services, upholding stringent SLAs, driving continuous improvement, and fostering deep strategic relationships that promote client satisfaction and growth.

You will act as the bridge between the client and internal technical, operational, and sales teams, translating client needs into actionable plans and ensuring services deliver maximum value.

Key Responsibilities:
  • Client Relationship Management: Build and maintain strong long-term relationships with key client stakeholders, acting as their primary advocate within our organization.
  • Service Level Agreement (SLA) Management: Proactively monitor, report on, and manage performance against all SLAs. Lead root cause analysis and post-incident reviews for any service interruptions.
  • Incident & Problem Management: Serve as escalation point for major incidents, ensuring effective communication and swift resolution. Drive problem management initiatives to prevent future issues.
  • Service Reviews: Conduct regular operational and strategic service review meetings with clients, presenting performance metrics, project updates, and strategic initiatives.
  • Project Oversight: Coordinate with Project Management and Engineering teams to ensure smooth onboarding of new services and changes for existing clients, minimizing impact and managing expectations.
  • Continuous Improvement: Identify opportunities to enhance service quality, improve processes, and increase efficiency, both for the client and internally.
  • Commercial Management: Support sales team in identifying growth opportunities (upsell/cross-sell) and managing contract renewals.
Qualifications

Requirements:

  • Bachelor's degree in Information Technology, Business Management, Telecommunications, or related field, or equivalent practical experience.
  • 5+ years of proven experience in a Service Delivery Manager, Client Success Manager, or similar client-facing role within data center and/or telecommunications industry.
  • Deep understanding of data center infrastructures and telecom services.
  • Strong knowledge of ITIL frameworks and experience managing SLAs and KPIs.
  • Exceptional client-facing and communication skills, with ability to explain complex technical issues to non-technical audience.
  • Proven ability to manage multiple high-priority clients and projects in fast-paced environment.
  • Strong analytical and problem-solving skills with focus on proactive prevention.
Benefits

The ideal candidate will have a strong track record of success in a similar role and be passionate about delivering exceptional customer experiences.

A competitive salary package, comprehensive benefits, and opportunities for career advancement are available to the right candidate.

How to Apply

If you're a motivated and results-driven professional looking for a challenging and rewarding opportunity, please submit your application.

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