
HR Operations Support Specialist
17 hours ago
HR Operations Support Specialist
This is an excellent opportunity for someone who is wishing to broaden their HR experience, specifically within the operations area where you will obtain experience, exposure, and knowledge across all areas of HR. The role will report to the Rapid HR Operations Manager, who will provide guidance and support throughout your tenure.
Your Key Responsibilities:
- Manage local office activities, including employee documentation and other ad hoc local requirements.
- Manage medical insurance enrollment/deletion and support employees with insurance queries.
- Provide insights for Talent Consultants and Talent Development via the HR Operations Manager.
- Liaise with Managed Services/HR and act as an escalation point.
- Handle HR matters, escalating sensitive cases to the HR Operations Manager.
- Guide and manage involuntary separations, including terminations and dismissals, advising on exit packages and legal implications.
- Work with counselors on performance management cases and probation dismissals.
- Provide coaching to build counselor capability in performance management and talent development.
- Ensure support for operational areas like PIPs and exits.
- Support Employee Relations cases such as disciplinary actions and grievances.
- Deliver induction sessions and WTEY for new joiners.
Requirements:
- 4+ years' HR operations experience within a professional services firm or complex organization.
- Bachelor's degree in HR or a related field.
- Experience working cross-border within the MENA region.
- Experience with Shared Services and large-scale projects.
- Fluent English communication skills, both written and verbal.
- Negotiation and challenge skills.
- Proficiency in Excel, Word, PowerPoint.
- Relationships or experience managing Labor and Social Security Offices.
- Capability to manage negotiations and legal cases with authorities.
- Extensive experience in Employee Relations and Exits.
Benefits:
We provide future-focused skills development, world-class experiences, a flexible environment, and a diverse, inclusive culture of globally connected teams.
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