Healthcare Case Manager

3 days ago

Islamabad, Islamabad, Pakistan beBeeCaseManager Full time $60,000 - $90,000

We are seeking a dynamic healthcare professional to join our team in the EMEA/Asia region. As a Clinical Case Manager, you will work on a consultative basis with patients understanding their medical needs and communicating their situation effectively to medical doctors worldwide.

Job Responsibilities:
  • Manage patient cases and respond to patient inquiries.
  • Process all phases of the patient clinical assessments, handle diagnostics information, and liaise with international medical centers.
  • Ensure exceptional patient experience.
  • Conduct quarterly service provider reviews and relationship building.
  • Liaise with the global patient coordination team to ensure highest level of patient satisfaction.
  • Work with other teams to provide comprehensive services.
  • Call and provide all evaluation and coordination services remotely to the patients.
  • Manage customer pipeline using CRM applications.
  • Communicate clearly and professionally verbally and in writing.
  • Represent the company and its products in an ethical and professional manner.
  • Cultivate and maintain good customer relationships.
Key Requirements:
  • Professional level experience in a virtual environment.
  • Clinical training through working as a nurse or doctor.
  • Experience in working with patients.
  • Ability to be trained on relevant CRM software applications.
  • Solid computer skills proficient in Microsoft applications and PowerPoints.
  • MBBS / BSC Nursing or equivalent medical education a major plus.
  • A minimum of four years relevant working experience.
  • Proven track record in meeting performance objectives.
  • Strong oral and written communication skills.
  • Effective listener and understanding customer expectations.
  • Ability to quickly establish rapport with clients.
  • Ability to work remotely, reaching international customer base.
  • Show/practice commitment to ethical conduct.
  • Work well under pressure and do not waiver in working as a team.
  • Internet savvy to research customer details.
  • Availability to work a flexible schedule.
  • Fluent in English, both speaking and writing. Other languages considered a plus.

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