
Call Center Technical Lead
5 days ago
We're seeking a highly skilled IT specialist to fill a key role at Primebpoandtelecommunications. The successful candidate will have a strong understanding of computer systems, excellent technical skills, and a passion for delivering exceptional results.
Key Responsibilities:
- Offer advanced technical support to call center agents and supervisors.
- Design and deliver comprehensive training programs to enhance staff knowledge and skills.
- Work collaboratively with the team to resolve complex technical issues.
- Develop and maintain detailed reports to track system performance and identify areas for improvement.
Requirements:
- Relevant certifications, short courses, or diplomas will be given preference during the selection process.
- Prioritization, time management, and organizational skills are mandatory for success in this role.
- Target-oriented mindset, be hard-working, and punctual in their work.
- Not enrolled in any ongoing educational program.
- Adaptable to night shift schedules.
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