Call Center Technical Lead

5 days ago


Rawalpindi Cantonment, Pakistan Primebpoandtelecommunications Full time
Job Summary

We're seeking a highly skilled IT specialist to fill a key role at Primebpoandtelecommunications. The successful candidate will have a strong understanding of computer systems, excellent technical skills, and a passion for delivering exceptional results.

Key Responsibilities:

  • Offer advanced technical support to call center agents and supervisors.
  • Design and deliver comprehensive training programs to enhance staff knowledge and skills.
  • Work collaboratively with the team to resolve complex technical issues.
  • Develop and maintain detailed reports to track system performance and identify areas for improvement.

Requirements:

  • Relevant certifications, short courses, or diplomas will be given preference during the selection process.
  • Prioritization, time management, and organizational skills are mandatory for success in this role.
  • Target-oriented mindset, be hard-working, and punctual in their work.
  • Not enrolled in any ongoing educational program.
  • Adaptable to night shift schedules.


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