
Call Center Training Expert
5 days ago
About Us:
">Span Inc. is a leading provider of multi-channel customer contact management solutions for US clients.
">Our Professional Training & Development Department within the Call Center Business Unit seeks an experienced Training Specialist to design and deliver training programs.
">Responsibilities:
">- Design and deliver training programs to equip newly hired Customer Service Representatives
- Stay up-to-date on emerging trends in training tools and techniques
- Work with call center systems, ACD/IVR, and performance metrics
- Provide coaching and mentoring to employees
- Utilize strong verbal and written communication skills
- Deliver effective presentations and analyze data
- Motivate and develop employees through training
Our team is dynamic and motivated, and we are looking for a like-minded individual to join us.
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