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Support Team Lead
1 day ago
In this pivotal role as a Customer Support Manager at Get Appoint, you will be instrumental in shaping our customer service strategy and driving exceptional outcomes in the telecom and banking sectors.
A key aspect of this position is to leverage your expertise in resolving complex customer complaints, providing timely solutions, and maintaining high levels of customer satisfaction.
Responsibilities:- To develop and execute comprehensive strategies to improve customer satisfaction, measured through regular feedback and performance metrics.
- To lead cross-functional teams to resolve customer complaints, collaborating closely with internal stakeholders to deliver swift and effective resolutions.
- To analyze customer feedback and concerns, identifying areas for improvement and implementing targeted solutions.
- To drive the implementation of process improvements, leveraging technology and best practices to enhance efficiency and effectiveness.
- To foster a culture of continuous learning, staying up-to-date on industry trends and emerging technologies to stay ahead of customer needs.
A bachelor's degree is preferred; a high school diploma or equivalent is required. Previous experience in customer service, call centers, or a related field is highly valued.
The ideal candidate should possess:
- Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
- Strong analytical and problem-solving skills, with the capacity to navigate complex customer complaints.
- Proficiency in using CRM software and MS Office applications, with a willingness to learn new tools and systems.
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