Proctored Examination Administrator
1 day ago
Pearson is a leading education company that aims to help people realize their potential through learning. We believe that every learning opportunity is a chance for personal growth and breakthrough. As a member of our team, you will be part of a diverse group of professionals who share our passion for helping customers throughout their learning journey.
Job Summary
As a Test Center Operations Administrator, you will play a crucial role in delivering high-quality examination services to our customers. You will be responsible for greeting and checking in customers, verifying personal identification documents, explaining exam testing processes, and proctoring candidates during exams. You will also work closely with our IT department to troubleshoot technical issues and maintain a secure and efficient testing environment.
Key Responsibilities:
- Ensure a smooth and efficient testing experience for all customers.
- Provide exceptional customer service and respond to customer inquiries promptly.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Perform housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
Skills and Qualifications
To succeed in this role, you must possess excellent communication skills, attention to detail, and ability to multitask. A school qualification in English and Maths is essential, and experience with Microsoft Office (Word, Excel, and Outlook) would be beneficial.
Why Work with Us?
We offer a dynamic and supportive work environment, competitive salary and benefits package, and opportunities for professional growth and development. If you are a motivated and flexible individual who enjoys working in a fast-paced environment, please submit your application directly on our Pearson Careers website.
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