Customer Service Representative

10 hours ago


Lahore, Punjab, Pakistan beBeeSupport Full time 700,000 - 800,000
Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional support and service to our valued customers.

Your primary duties will include:

  1. Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
  2. Providing product and service information to customers.
  3. Resolving customer complaints and issues with patience and empathy.
  4. Identifying and resolving customer problems or concerns efficiently.
  5. Escalating complex issues to the appropriate department for resolution.
  6. Maintaining in-depth knowledge of our products and services.

This role requires strong communication skills, both written and verbal, as well as the ability to work effectively in a fast-paced environment.

Requirements:

  1. A high school diploma or equivalent is required, with additional education being a plus.

Experience:

  1. 2 Years of experience in customer service or a related field.
  2. Strong customer service skills with the ability to manage a high volume of customer inquiries.
  3. Excellent communication skills both written and verbal.
  4. Must have basic English conversational skills.
  5. Proficiency in using customer service software and tools.


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