Unlock Your Potential as a Customer Solutions Expert

2 days ago

Islamabad, Islamabad, Pakistan beBeeCustomerSupport Full time 600,000 - 1,200,000

The position of Customer Solutions Specialist is a customer-facing role that involves providing technical support to customers and resolving issues in a timely manner.

Key Responsibilities:
  • Answer inbound calls & emails from customers
  • Provide software support by troubleshooting technical issues or general account queries
  • Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts

The ideal candidate will possess excellent problem-solving skills, strong communication skills, and the ability to work effectively in a team environment.

Required Skills and Qualifications:
  • 1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia)
  • Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses
  • Strong interpersonal skills and proficiency in English communication (both written & verbal)
  • Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams

We offer a competitive salary package based on experience, comprehensive Group Health and Life Insurance, Gratuity, EOBI, transport facility or fuel allowance, paid time off, Quarterly Bonuses, Staff recognition programs, Staff training programs, Career progression, and an enriched workplace culture that supports growth, development, and having fun.

Becoming Part of Our Team:
  • Telephonic call
  • Online initial interview and written assessment
  • Online final interview

Note: Only shortlisted candidates will be contacted due to the high volume of applications. We appreciate your time and look forward to reviewing your application.

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