Customer Solutions Specialist

7 hours ago

Islamabad, Islamabad, Pakistan WellnessLiving Full time
Title: Customer Solutions Specialist - SMB

Location: Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad

Working Hours: Eastern Time Zone (between 6 pm to 6 am Pakistan time)

Job Nature: Permanent, Full-time (40 hours per week)

About Us

WellnessLiving isn't just our name, it's who we are. We're a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business

When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.

About You

Are you solely focused on closing tickets as fast as possible? If yes, DO NOT APPLY

At WellnessLiving, putting our customers first is at the heart of everything we do, and the Customer Solutions team lives by this core value every day. We believe in solving problems together—valuing empathy, clear communication, and understanding above all else. Our team takes pride in delivering thoughtful, effective solutions while staying focused on the needs of our customers.

As a Customer Solutions Specialist, you'll be the first point of contact for our customers, driven by a genuine passion for helping others and ensuring their success. You'll take ownership of each issue and be responsible for providing well-communicated, personalized solutions, no matter how complex. Your problem-solving skills and technical knowledge will ensure that customers feel supported and understood at every step.

If you're ready to make a real impact by solving meaningful customer issues, understanding their business needs, and delivering exceptional service, WellnessLiving is the place for you.

Key Responsibilities
  • Answer inbound calls & emails from customers
  • Answer call-back requests from customers
  • Provide software support by troubleshooting technical issues or general account queries
  • Investigate the root cause of issues using system knowledge
  • Gather information on issues from customers to report or escalate to appropriate Subject Matter Experts
  • Flag customers who demonstrate problematic or negative behavior appropriately
  • Promote and maintain a high quality, professional, service-oriented company image among our customer bases
  • Assist Customer Success Trainees as a training buddy to monitor their email & phone skills before graduation

Skills & Qualification
  • 1 to 3 years of experience in customer support or customer care with international clients (especially in the US, North America, Canada, & Australia). Experience in the SAAS industry is a competitive edge
  • Highly organized and detail-oriented
  • A solution-oriented approach to problem-solving
  • Familiarity with the operations and needs of a business owner in small-to-medium-sized businesses
  • Strong interpersonal skills and proficiency in English communication (both written & verbal)
  • Well-developed ability to build strong relationships, quickly establish credibility, and collaborate across multiple internal and external teams
  • Ability to quickly leverage tools and technology such as Microsoft Office Suite, ZOHO CRM, Intercom, and JIRA
  • High energy level demonstrated the drive to succeed and comfortable with urgency

What We Offer
  • Competitive salary package based on experience
  • Comprehensive Group Health and Life Insurance
  • Gratuity
  • EOBI
  • Transport facility (If place of residency is within a 20-kilometer radius of company's address) / Fuel allowance
  • Paid time off (Annual, Sick, Casual, Bereavement, Parental)
  • Quarterly Bonuses
  • Quarterly fun event
  • Staff recognition programs
  • Staff training programs
  • Career progression. We have a long-standing history of promotion from within
  • An enriched workplace culture that supports growth, development, and, most importantly, having fun

How We Will Proceed If You Are Shortlisted
  • Telephonic call
  • Online initial interview and written assessment
  • Online final interview

Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.

We appreciate your time and look forward to reviewing your application.
#J-18808-Ljbffr

  • Cloud Solutions Specialist

    4 weeks ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Join to apply for the Cloud Solutions Specialist role at Zones IT SolutionsDescriptionCompany Overview:When it comes to IT solution providers, there are many choices. But for providers with innovative and comprehensive end-to-end service offerings, there's only one: Zones – First Choice for IT.TMZones is a global solution provider of end-to-end IT...

  • Marketing Specialist

    1 day ago

    Islamabad, Islamabad, Pakistan Solutions Innov8 Full time 500,000 - 1,000,000 per year

    Company Description At Solutions Innov8, we empower businesses with innovative IT solutions, including custom website development, mobile app development, branding, SEO, and digital marketing. With 5 years of experience and a client-first approach, we transform ideas into digital success. If you're looking to build your online presence or revamp your brand,...

  • Cloud Solutions Specialist

    2 days ago

    Islamabad, Islamabad, Pakistan Zones, LLC Full time

    Company OverviewZones – First Choice for IT. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than...

  • E-commerce Customer Support

    1 day ago

    Islamabad, Islamabad, Pakistan GrowthRatio Solutions Full time 400,000 - 480,000 per year

    Job Title: Customer Service Specialist – E-commerceCompany: GrowthRise SolutionsLocation: Bahria Town Phase 7, RawalpindiOpenings: 4Schedule: 8 hours per day, 6 days a weekMode: On-site (not remote)Role OverviewGrowthRise Solutions is seeking Customer Service Specialists/ E-commerce Customer Support to join our e-commerce operations team. The selected...

  • Information Security Solutions Specialist

    7 hours ago

    Islamabad, Islamabad, Pakistan beBeeSecurity Full time 6,000,000 - 12,000,000

    Cyber Security Solution ArchitectThis role is ideal for a cyber-security specialist who has experience with security solutions and can communicate effectively with customers to deliver tailored solutions.Present Cybersecurity Solutions to CustomersDevelop and Deliver Comprehensive ProposalsCollaborate with Customers to Develop Presentation Materials, Bills...

  • Solution Delivery Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan Disperse Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from DisperseHuman Resources Executive @ Disperse | Technical & Non-Technical Recruitment | HR Operations Specialist | Talent Acquisition | Onboarding & Sourcing…About the job:If you're eager to learn and aren't afraid to dive straight into creating the way...

  • Solution Delivery Specialist

    1 day ago

    Islamabad, Islamabad, Pakistan Disperse Full time $60,000 - $120,000 per year

    About the job:If you're eager to learn and aren't afraid to dive straight into creating the way buildings will be designed, built, and operated in the future, come and join usWe're looking for a versatile Solution Delivery Specialist to join our team in Islamabad. Someone who can quickly take ownership across a variety of roles, from project delivery to...

  • Security Solutions Deployment Specialist

    3 days ago

    Islamabad, Islamabad, Pakistan beBeeCybersecurity Full time 900,000 - 1,200,000

    Job Opportunity:Mission-Driven Cybersecurity Specialist Wanted!We are seeking an accomplished cybersecurity specialist to spearhead the deployment and support of our cutting-edge endpoint security solutions. Key Responsibilities:Deploy and configure advanced security solutions at customer premises.Provide continuous support and maintenance for deployed...

  • Customer Support Specialist

    4 days ago

    Islamabad, Islamabad, Pakistan Nodeus Full time

    OverviewJob Title: Customer Support SpecialistLocation: Onsite (Night shift)Employment Type: Full-TimePackage: kWhile working as a Customer Support Specialist, you will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a...

  • Customer Support Specialist

    1 day ago

    Islamabad, Islamabad, Pakistan Nodeus Full time 300,000 - 600,000 per year

    Job Title: CustomerSupport SpecialistLocation: Onsite (Night shift)Employment Type: Full-TimePackage : kWhile working as a Customer Support Specialist, you will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution...