Operational Services Manager Role

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

About the Job

We are seeking a highly skilled and motivated Operational Services Manager to join our team. As a key member of our operations, you will be responsible for maintaining day-to-day operations, taking customer calls, and liaising with colleagues to ensure smooth execution of moves and achieve high customer satisfaction.

Key Responsibilities:
  • Respond to customer inquiries from the previous night.
  • Call back customers who have submitted quotes and request callbacks during the night.
  • Check availability for potential moves and confirm contractors' availability.
  • Liaise with contractors to obtain prices for specific requests.
  • Provide quotes to customers and log details in the system.
  • Confirm bookings and allocate resources for upcoming moves.
  • Resolve last-minute issues efficiently.
  • Request feedback and reviews from customers.
  • Calculate driver hours and wages for the week.

About the Role

This is an excellent opportunity to work in a dynamic environment that values professionalism, courtesy, and excellent communication skills.

Requirements:

To succeed in this role, you will need:

  • Degree-level education (business degree preferred but not essential).
  • Excellent command of the English language (written and spoken).
  • Availability to work Monday to Saturday, 9am-6pm (UK time), with a 30-minute lunch break.

What We Offer

This role offers a competitive salary and opportunities for growth and development.



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