Customer Service Supervisor

4 days ago


Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time
Job Description

NADRA Technologies Ltd is seeking a highly motivated and experienced Quality Assurance Specialist to join our team. The successful candidate will be responsible for conducting regular quality assurance checks to ensure executives are meeting organizational standards.

Key Responsibilities:
  • Conduct Regular Quality Assurance Checks: Ensure executives are meeting organizational standards by conducting regular quality assurance checks.
  • Monitor and Evaluate Calls: Monitor and evaluate calls to ensure quality, accuracy, and adherence to organizational policies.
  • Track and Analyze Team Performance Metrics: Track and analyze team performance metrics, such as call volume, resolution, and customer satisfaction.
Requirements:
  • Education: Bachelor's degree in Business Administration or Mass Communication or related field from a recognized institution.
  • Experience: Minimum 2 years of post-graduation experience working in call centers.
  • Skills: Excellent oral communication skills in Balochi, Brahui, Hazargi, Tajiki, and Pushto languages.


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