Call Center Team Lead

4 days ago


Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time
Job Overview

NADRA Technologies Ltd is a leading technology company that specializes in providing innovative solutions to various industries. We are seeking a highly motivated and experienced Customer Service Supervisor to join our team.

Job Summary:

The Customer Service Supervisor will be responsible for supervising call center executives, providing guidance, coaching, and feedback. They will also monitor and evaluate calls to ensure quality, accuracy, and adherence to organizational policies.

Key Responsibilities:
  • Supervise Call Center Executives: Provide guidance, coaching, and feedback to call center executives to ensure they meet organizational standards.
  • Call Monitoring: Monitor and evaluate calls to ensure quality, accuracy, and adherence to organizational policies.
  • Team Performance Tracking: Track and analyze team performance metrics, such as call volume, resolution, and customer satisfaction.
  • Quality Assurance: Conduct regular quality assurance checks to ensure executives are meeting organizational standards.
Requirements:
  • Education: Bachelor's degree in Business Administration or Mass Communication or related field from a recognized institution.
  • Experience: Minimum 2 years of post-graduation experience working in call centers.
  • Skills: Excellent oral communication skills in Balochi, Brahui, Hazargi, Tajiki, and Pushto languages.


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