Operations Manager

2 days ago


Rawalpindi Cantonment, Pakistan beBeeLeadership Full time
Leadership Role

Managing and directing daily telesales operations involves providing information, answering questions, assigning tasks, following up, and offering guidance as needed to ensure the team's success.

Main Responsibilities

Overseeing team performance is crucial, measuring efficiency, and evaluating agents to identify areas for improvement, which enables data-driven decision making.

Strategic Leadership

Developing plans, providing direction, and increasing package sales through effective telemarketing strategies requires a deep understanding of customer needs and market trends.

Training and Development

Reviewing and refining scripts, rebuttals, and sales presentations is essential to optimize results, which includes analyzing customer feedback and adapting sales techniques accordingly.

Staff Supervision and Support

Providing training, supervising, scheduling, and evaluating staff is vital to ensure they possess the necessary skills and knowledge to excel in their roles, which includes monitoring performance and addressing any gaps.

Compliance and Performance

Maintaining compliance with organizational policies and procedures while monitoring performance to make improvements or take corrective action as needed ensures a high level of quality and professionalism.

Key Requirements

Effective time management, performance assessment, emotional intelligence, instructional design, and product knowledge are essential for success in this role, which includes staying up-to-date with industry developments and best practices.


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