Global Operations Manager

1 day ago

Rawalpindi Cantonment, Pakistan Global Cloud Support Services Pvt Ltd Full time

Global Cloud Support Services Pvt Ltd, Pakistan

We are an IT firm providing third-party IT services worldwide. Our services include Break-Fixes, Roll-Outs, Data Center Support, Cisco Support, Network & Desktop Support, End User Computing, and IT Stock Storages.

Responsibilities
  1. Devising and maintaining office systems, including data management
  2. System design and implementation
  3. Defining policies and strategies for smooth operation of the IT company
  4. Managing operational teams
  5. Ensuring smooth running of operations
  6. Designing and developing quality assurance mechanisms
  7. Creating SOPs for IT operations
  8. Preparing documentation, briefing papers, reports, and presentations for clients
  9. Developing timelines for project and operational deliverables
  10. Handling administration matters of the sub-office
  11. Using IT systems/software to track project/task progress
  12. Communicating with international clients
  13. Overseeing costing and billing of operations
  14. Maintaining all project/operation documentation including service delivery plans
  15. Leading and directing project/operations team members
  16. Taking meeting minutes and following up with relevant department heads
  17. Conducting background research on assigned tasks and presenting findings
  18. Performing any other tasks assigned by the VP
  19. Documenting ideas (from oneself or received from VP/Top management) and designing implementation plans covering logistical, financial, technical, and human resource needs
Job Specification
  • Excellent written and oral English communication skills
  • Basic understanding of IT, computer hardware, and support
  • Ability to multitask
  • Strong organizational skills
  • Strong work ethic, drive, and ambition to succeed

Location: Islamabad, Pakistan

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