
Global Operations Manager
1 day ago
Global Cloud Support Services Pvt Ltd, Pakistan
We are an IT firm providing third-party IT services worldwide. Our services include Break-Fixes, Roll-Outs, Data Center Support, Cisco Support, Network & Desktop Support, End User Computing, and IT Stock Storages.
Responsibilities- Devising and maintaining office systems, including data management
- System design and implementation
- Defining policies and strategies for smooth operation of the IT company
- Managing operational teams
- Ensuring smooth running of operations
- Designing and developing quality assurance mechanisms
- Creating SOPs for IT operations
- Preparing documentation, briefing papers, reports, and presentations for clients
- Developing timelines for project and operational deliverables
- Handling administration matters of the sub-office
- Using IT systems/software to track project/task progress
- Communicating with international clients
- Overseeing costing and billing of operations
- Maintaining all project/operation documentation including service delivery plans
- Leading and directing project/operations team members
- Taking meeting minutes and following up with relevant department heads
- Conducting background research on assigned tasks and presenting findings
- Performing any other tasks assigned by the VP
- Documenting ideas (from oneself or received from VP/Top management) and designing implementation plans covering logistical, financial, technical, and human resource needs
- Excellent written and oral English communication skills
- Basic understanding of IT, computer hardware, and support
- Ability to multitask
- Strong organizational skills
- Strong work ethic, drive, and ambition to succeed
Location: Islamabad, Pakistan
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