Night Shift Operations Manager

4 days ago


Lahore, Punjab, Pakistan beBeeController Full time 8,000,000 - 12,000,000
Job Opportunity

We are seeking a skilled and experienced Night Shift Controller to manage shifts, ensure seamless operations, and deliver exceptional service.

The successful candidate will be responsible for managing and assigning shifts effectively, ensuring timely completion of tasks, and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Manage and assign shifts efficiently
  • Ensure timely task completion and meet deadlines
  • Maintain high customer satisfaction through excellent service delivery
  • Develop processes to improve operational efficiency
  • Collaborate with team members to achieve common goals

Requirements:

  • Bachelor's degree or equivalent
  • Excellent English language skills (spoken and written)
  • Strong management and negotiation skills
  • Good typing speed and proficiency in Microsoft Office suite
  • Previous call center experience preferred

Work Environment:

  • Rotating shifts, 12 hours per day, 5 days one week and 4 days the next week
  • 2 holidays in one week and 3 holidays in another week
  • IT literate with knowledge of Time Gate or similar rostering software
  • Familiarity with HSE procedures and processes

What We Offer:

  • Competitive compensation package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

Application Guidelines:

If you are a motivated individual with a passion for delivering exceptional service, please submit your application.



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