Senior Technical Support Engineer

7 days ago


Lahore, Punjab, Pakistan YetiTech Limited Full time
About the Role

As a System Administrator at YetiTech Limited, you will be responsible for providing exceptional technical support to our teams and clients. You will be the primary point of contact for all IT-related queries and support requests via Freshdesk, troubleshooting and resolving technical issues related to hardware, software, networking, and user tools.

You will develop and manage an efficient ticket-handling system to meet SLAs and ensure excellent service delivery, identifying recurring issues and implementing long-term solutions to minimise disruptions.



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