After Sales Service Manager

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

The role requires a skilled professional who can head the After-Sales Service Department, ensuring seamless Commissioning of Equipment, operations and excellent customer experience. Key responsibilities include developing and implementing strategies to enhance service efficiency and customer retention.

Responsibilities

  • Manage and train service teams to maintain high performance and technical proficiency.
  • Address and resolve customer complaints effectively while ensuring compliance with company standards.
  • Monitor and analyze service metrics to drive continuous improvement.
  • Maintain strong client relationships to promote repeat business and brand loyalty.
  • Collaborate with the sales and manufacturing teams to provide technical insights and customer feedback.

Qualifications

  • Bachelor's degree in Mechatronics/Electrical/Electronics Engineering or a related field.
  • 4-5 years of experience in Operations/Maintenance or after-sales service, preferably within the machinery or manufacturing industry.
  • Strong customer service and communication skills.
  • Experience in managing after-sales service operations.
  • Ability to resolve customer inquiries and complaints efficiently.
  • Team management and coordination skills.
  • Knowledge of service improvement strategies.
  • Excellent organizational and problem-solving abilities.


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