Service Delivery Director

5 days ago


Rawalpindi Cantonment, Pakistan SPAN BPO Full time

At SPAN BPO, we are looking for a highly skilled and experienced professional to oversee the daily operations of our Contact center. The successful candidate will be responsible for driving business objectives, managing performance, and ensuring effective resource allocation.

The ideal candidate will have at least 3 years of experience in practice management of service lines or call center operations and management techniques. A comprehensive understanding of marketing strategies, appointment scheduling, and registration, as well as call center operations and management practices is essential.

Frequent interaction occurs with internal and external stakeholders and other parties. Key responsibilities include:

  • Staffing and schedule adherence
  • Training and quality assurance
  • Provider schedule template review and protocol development

Beyond these core responsibilities, the role demands strong leadership and communication skills, with the ability to work effectively with diverse teams and stakeholders.



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