Customer Service Team Lead

3 days ago


Rawalpindi Cantonment, Pakistan Mobilink Microfinance Bank Ltd Full time

About the Position:

The General Banking Officer position at Mobilink Microfinance Bank Ltd involves delivering top-notch customer service, managing customer relationships, and driving sales growth. The ideal candidate will have a strong passion for customer-centric roles and a keen eye for detail.

 

Responsibilities:

  1. Customer Service Delivery: Exceed customer expectations through prompt resolution of queries, addressing concerns, and proactively offering financial services and solutions.
  2. Relationship Building: Develop long-term relationships with customers, fostering trust and loyalty through effective communication and personalized service.
  3. Sales and Business Growth: Contribute to the bank's revenue growth by identifying opportunities to sell bank products and services, meeting sales targets, and exceeding performance expectations.
  4. Operational Efficiency: Streamline branch operations, optimize workflow, and minimize errors while ensuring compliance with internal controls and regulatory requirements.
  5. Collaboration and Communication: Work effectively with colleagues across departments to resolve issues, share knowledge, and maintain a positive work environment.

 

Requirements:

  • Bachelor's degree from a reputable institution in a relevant field.
  • At least 2 years' experience in banking operations, customer service, or sales.


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