Contact Center Performance Manager

5 days ago


Rawalpindi Cantonment, Pakistan SPAN BPO Full time

Our Customer Service Operations Lead is a critical role within our Contact center team. As the right-hand person to the Service Delivery Director, you will play a key part in driving business objectives, managing performance, and ensuring effective resource allocation.

With a strong background in customer service and operations management, you will be responsible for leading cross-functional teams and collaborating with stakeholders to achieve shared goals. Your key responsibilities will include:

  • Monitoring and reporting on key performance indicators
  • Coaching and developing employees
  • Identifying opportunities for process improvement

We are seeking someone with excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers alike.



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