Onboarding and Project Coordinator

3 days ago


Lahore, Punjab, Pakistan Techloyce Full time

About Us

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At Techloyce, we specialize in delivering customized ERP and CRM consulting services to businesses worldwide.

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Our experienced professionals adopt a comprehensive approach to empower organizations—small, medium, and large—to achieve maximum business efficiency.

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As one of the top CRM solution providers, we understand diverse business needs and implement industry-leading CRM and ERP solutions to streamline operations and enhance customer relationships.

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Job Role

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The Project and Onboarding Associate will play a key role in ensuring a smooth onboarding experience for our clients and managing various projects to ensure successful implementation and customer satisfaction.

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This position requires strong organizational skills, excellent communication, and the ability to manage multiple tasks efficiently.

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Responsibilities

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  1. Client Onboarding: Guide new clients through the onboarding process, ensuring they are set up for success and understand how to use our software effectively.\
  2. Project Management: Plan, coordinate, and oversee projects to ensure they are completed on time and meet client expectations.\
  3. Client Support: Provide support to clients during the onboarding phase and address any issues or concerns they may have.\
  4. Documentation: Maintain accurate records of client interactions and project progress.\
  5. Collaboration: Work closely with cross-functional teams, including sales, support, and product development, to ensure seamless onboarding and project execution.\
  6. Process Improvement: Identify areas for improvement in the onboarding and project management processes and contribute to the development of best practices.
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Qualifications and Experience

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  • Bachelor's degree in business, management, or a related field.\
  • Proven experience in project management and client onboarding, preferably in a tech or SaaS environment.\
  • Strong communication and interpersonal skills.\
  • Excellent organizational and multitasking abilities.\
  • Proficiency with project management tools and software.\
  • Ability to work independently and as part of a team.
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Preferred Requirements

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  • 1 year of experience in project management (Preferred)\
  • 1 year of experience in client onboarding (Preferred)\
  • 1 year of experience in SaaS-based products (Preferred)


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