Technical Support Specialist

7 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for delivering exceptional technical and customer support for our asset management software.

About the Role

  1. Respond promptly and professionally to customer inquiries via email, chat, and phone.
  2. Diagnose and resolve technical issues, ensuring swift resolution and customer satisfaction.
  3. Escalate complex technical issues to the appropriate teams with complete and accurate information.
  4. Identify and report customers at risk of churn to the relevant stakeholders.
  5. Contribute to initiatives aimed at improving customer experience and support processes.

Key Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 1 year of experience in a technical support role with direct customer interaction.

Required Skills

  • Strong ability to troubleshoot and resolve software-related technical issues.
  • Excellent verbal and written communication skills.

Benefits of Joining Our Team

  • Opportunity to develop expertise in technical support and customer service.
  • Work in a collaborative environment with flexible working hours.
  • Gain experience supporting innovative software solutions used by industry leaders.


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