
Technical Support Specialist
7 days ago
Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for delivering exceptional technical and customer support for our asset management software.
About the Role
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Diagnose and resolve technical issues, ensuring swift resolution and customer satisfaction.
- Escalate complex technical issues to the appropriate teams with complete and accurate information.
- Identify and report customers at risk of churn to the relevant stakeholders.
- Contribute to initiatives aimed at improving customer experience and support processes.
Key Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 1 year of experience in a technical support role with direct customer interaction.
Required Skills
- Strong ability to troubleshoot and resolve software-related technical issues.
- Excellent verbal and written communication skills.
Benefits of Joining Our Team
- Opportunity to develop expertise in technical support and customer service.
- Work in a collaborative environment with flexible working hours.
- Gain experience supporting innovative software solutions used by industry leaders.
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