Workforce Management Technical Support Professional

12 hours ago

Lahore, Punjab, Pakistan beBeeSupport Full time 1,000,000 - 1,500,000

WFM Technical Support Specialist

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You will be responsible for ensuring the stability, integrity, and optimal performance of our Workforce Management system.

This critical support role requires strong communication skills, a proactive mindset, and the ability to troubleshoot and resolve technical issues efficiently.

">Key Responsibilities:">
  • ">
  • Provide day-to-day technical support to users of our Workforce Management platform.">
  • Troubleshoot and resolve software bugs, performance issues, and integration problems related to Scheduling, Forecasting, and Adherence.">
  • Maintain accuracy and consistency in data inputs/outputs from the WFM platform.">
  • Conduct regular audits on Business Unit and User Group setups, feeds, adherence metrics, mapping, and skilling configurations.">
">Required Skills and Qualifications:">
  • ">
  • 1 to 3 years of experience specifically supporting Workforce Management platforms.">
  • Strong understanding of Workforce Management concepts and systems.">
  • Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.">

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