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Workforce Management Support Expert
2 weeks ago
This role is responsible for ensuring the stability, integrity, and optimal performance of the workforce management system.
Key Responsibilities:- Provide day-to-day technical support to users.
- Troubleshoot and resolve software bugs, performance issues, and integration problems related to scheduling, forecasting, and adherence.
- Maintain accuracy and consistency in data inputs/outputs from the WFM platform.
- Conduct regular audits on BU and MU setups, feeds, adherence metrics, mapping, and skilling configurations.
- 1-3 years of experience specifically supporting WFM systems.
- Strong understanding of Workforce Management concepts and systems.
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
- Self-starter with a proactive and collaborative approach.
- Comfortable in a dynamic, fast-paced support environment.
Fluent English language skills required.
