Playland Operational Manager

3 days ago


Lahore, Punjab, Pakistan TheHiringl Full time

Job Description

TheHiringl is looking for a skilled Customer Operations Supervisor to manage daily operations at Playland.

  • Key Responsibilities:
  • Supervise daily Playland operations, ensuring excellent guest service and maintaining safety standards.
  • Monitor guest flow and address any concerns to enhance visitor satisfaction.
  • Ensure compliance with safety regulations and operational policies.
  • Coordinate with maintenance teams to address ride or attraction issues promptly.

Leadership & Training

  • Lead, train, and mentor front-line staff to provide exceptional customer service.
  • Assign duties, monitor performance, and ensure staff adheres to operational procedures.
  • Conduct daily briefings to communicate safety protocols, operational updates, and guest experience expectations.
  • Assist in hiring and onboarding new employees.

Safety & Compliance

  • Enforce health and safety policies, including ride restrictions and emergency procedures.
  • Conduct safety checks and ensure staff follows industry regulations.
  • Handle guest incidents or escalations in a professional and efficient manner.

Sales & Revenue Growth

  • Support ticketing, food, and retail sales operations, ensuring revenue goals are met.
  • Promote upselling and special promotions to maximize park profitability.
  • Monitor cash handling procedures to maintain financial accuracy.

Qualifications

  • Previous experience in Playland, theme park, or amusement park operations.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to handle high-pressure situations and make quick decisions.
  • Knowledge of safety regulations and amusement park industry standards.
  • Flexibility to work weekends, holidays, and peak season shifts.


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