
Customer Service and Operations Director
1 week ago
Direct and coordinate the call center team to achieve operational objectives, oversee recovery initiatives, handle escalated customer inquiries, develop strategies to enhance customer interactions and sales conversions.
- Train, motivate and monitor call center representatives.
- Maintain and analyze call center performance metrics.
- Collaborate with sales and marketing teams to align operational strategies with business goals.
Requirements:
- Bachelor's degree in Business Administration or Marketing.
- Proven experience as a Call Center Manager in the real estate industry.
- Strong leadership skills with experience in team management, recovery handling, and customer service.
We offer competitive salary packages, performance-based incentives, and career advancement opportunities.
As a Call Center Manager, you will be responsible for driving team performance, improving customer satisfaction, and contributing to the success of our organization. If you have a passion for leadership and customer service, we encourage you to apply for this exciting opportunity.
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