
Director of Operations Excellence
1 day ago
At HSBC, we aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.
Our Global Payments Solutions (GPS) Operations team plays a crucial role in achieving this vision by providing essential operational and technical support to our global businesses.
We are currently seeking an experienced professional to join our team in the role of Director, GPS Operations GSCs (Global Service Centre) (UK), who will be responsible for driving operational excellence and an up-tiering of oversight across all GPS operations that support the UK with a primary focus on the India GS.
As a key member of our team, you will oversee the engagement with and oversight of over 900 FTE across various teams, including Payment Services, Business Reconciliations and Control Service, Cheque Operations, Screening Operations, Billing & Liquidity, and GPS Client Services Operations.
The primary purpose of this role is to drive operational excellence and an up-tiering of oversight across all GPS operations that support the UK with a primary focus on the India GS.
Key Responsibilities- Client-Centric Leadership: Champion a client-first mindset within the GSC payments processing team, ensuring that all operations are aligned with delivering exceptional service and value to clients in line with Value Stream Objectives and Key Results (OKRs).
- Cultural Transformation: Drive a change in culture and mindset within the team, encouraging transition from Business Process to Knowledge Process to become co-creators of the future payments landscape. Empower team members to contribute innovative ideas and solutions that enhance operational efficiency and client satisfaction.
- Operational Excellence: Oversee the UK GSC payments teams, ensuring the delivery of high-quality services that meet or exceed client expectations and performance standards.
- Performance Management: Establish and monitor key performance indicators (KPIs) related to client satisfaction, transaction volumes, error rates, and turnaround times, ensuring alignment with business objectives.
- Standardization and Scalability: Drive the implementation of global standardized processes and best practices across the teams to ensure scalability and operational efficiency. Collaborate with stakeholders to identify opportunities for automation and technology integration that support a flexible operational model.
- Stakeholder Engagement: Collaborate with regional business stakeholders to review performance, address client issues, and represent all GSC Operations activities supporting GPSO (Global Payments Solutions Operations) UK, ensuring client needs are prioritized.
- Risk Management: Ensure effective controls are in place to manage operational, business continuity, regulatory, and compliance risks, addressing key risks raised by the second and third lines of defence while safeguarding client interests.
- Change Management: Lead change initiatives, ensuring successful implementation of transformation projects that enhance service delivery and operational capabilities, with a focus on improving client outcomes.
- Team Development: Mentor and coach team members to build a high-performing knowledge culture that prioritizes client satisfaction, promoting continuous learning and professional growth.
- Strategic Contribution: Contribute to the development of business plans and strategies for the GSC payments processing team, ensuring alignment with HSBC's global objectives and client-centric goals.
-
Director of Operational Excellence
4 days ago
Faisalabad City Tehsil, Pakistan Gtradecenter Full timeJob DescriptionThe Director of Clinical and Operational Services will be responsible for leading the development and implementation of operational strategies that support the hospital's clinical delivery, financial management, human resources, and quality management goals.Key responsibilities include:Developing and implementing plans to improve operational...
-
Operations Excellence Specialist
17 hours ago
Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full timeWarner Bros. Discovery is a global leader in the entertainment industry, and we are committed to delivering exceptional results through the effective management of our operations. As an Operations Excellence Specialist, you will play a critical role in achieving this goal by implementing process improvements, streamlining workflows, and ensuring operational...
-
Financial Operations Director
2 days ago
Hyderabad City Taluka, Pakistan ECS ME Full timeAbout the RoleWe are looking for an experienced Financial Operations Director to join our team at ECS ME. As a key member of our leadership team, you will be responsible for leading our financial operations, ensuring seamless day-to-day activities, and driving business growth.Key ResponsibilitiesOversee financial planning, accounting, tax, treasury, payroll...
-
Operations Manager of Support Excellence
2 days ago
Hyderabad City Taluka, Pakistan Coinbase Full time**Key Responsibilities**Hire and lead a global team of customer experience managers and oversee more than 150 frontline customer support agents.Develop and execute a strategic three-year plan for consumer operations growth and scale.Lead complex projects and operational process improvement initiatives using Kaizen and Lean Six Sigma methodologies.About Our...
-
Director, GPS Operations GSCs
1 day ago
Hyderabad City Taluka, Pakistan HSBC Full timeSome careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...
-
Operational Excellence Lead
7 days ago
Hyderabad City Taluka, Pakistan HSBC Full timeJob DescriptionHSBC is one of the largest banking and financial services organisations in the world, operating in 64 countries and territories. We aim to enable businesses to thrive and economies to prosper, helping people realise their ambitions.Key ResponsibilitiesLead all aspects of TPSA Service and Operation, ensuring efficient delivery and continuous...
-
Operations Excellence Lead
1 week ago
Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time**About Us:**NADRA Technologies Ltd is a leading provider of innovative solutions for the modern world.**Job Opportunity:**We are seeking an exceptional Assistant Director to join our team. The successful candidate will be responsible for driving our regional operations forward and identifying new business opportunities.**Key Responsibilities:**The...
-
Director of Operations
1 week ago
Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full time**Company Overview:**NADRA Technologies Ltd is a leading provider of cutting-edge solutions for the modern world.**Job Description:**We are seeking an exceptional Assistant Director to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of franchisees within their region, ensuring smooth functioning and...
-
Sales Director
2 days ago
Hyderabad City Taluka, Pakistan AmerisourceBergen Corporation Full timeJob OverviewAmerica's leading healthcare solutions provider seeks a seasoned sales professional to lead the account management team. As a Sales Director, you will be responsible for driving revenue growth, developing strategic business plans, and fostering strong relationships with clients.Key ResponsibilitiesDevelop and execute sales strategies to achieve...
-
Service Management Transformation Director
2 weeks ago
Hyderabad City Taluka, Pakistan Warner Bros. Discovery, Inc. Full timePioneering Service Management ExcellenceWarner Bros. Discovery is a global leader in the media and entertainment industry, and we are committed to delivering exceptional service management solutions that meet the evolving needs of our organization. As a Service Management Transformation Director, you will play a pivotal role in shaping our ESM strategy,...
-
Director of Network Operations
1 week ago
Quetta City Tehsil, Pakistan NADRA Technologies Ltd Full timeAbout the CompanyNADRA Technologies Ltd is a leading technology company that provides innovative solutions to its clients. We are seeking a highly skilled and experienced Assistant Director - Network Engineer to join our team in Quetta.Job DescriptionThe Assistant Director - Network Engineer will be responsible for managing and maintaining the company's...
-
Education Director
1 week ago
Hyderabad City Taluka, Pakistan EducoHire Full timeJob Description:The Education Director will be responsible for managing the academic operations and maintaining high standards of education in the school. The purpose of this role is to oversee the daily operations of the high school, ensuring effective teaching and learning, supporting teachers, and ensuring the well-being of students.Key...
-
Operational Director
6 days ago
Faisalabad City Tehsil, Pakistan Asama Enterprises Full timeAs a subsidiary of Asama Enterprises, a renowned UK-based manufacturing company specializing in ladies' footwear for export, we are seeking an experienced and dynamic Operational Director to lead our new sole-making plant.About the RoleWe require an individual with exceptional experience in managing operations, import/export, and marketing strategy.The ideal...
-
Operations Director
3 days ago
Peshawar City Tehsil, Pakistan NADRA Technologies Ltd Full timeJob OverviewNADRA Technologies Ltd is a leading technology company that aims to provide innovative solutions to its clients. We are currently seeking an experienced Assistant Director to oversee the day-to-day operations of our franchisees in the region.Key Responsibilities:- Oversee the smooth functioning and compliance of franchisees within the region-...
-
Director Operations
3 weeks ago
Peshawar City Tehsil, Pakistan Prime Minister's Youth Program Full timeDirector Operations (Tertiary Care Hospital)Rehman Medical Institute Peshawar, Pakistan12/06/2024Job DescriptionLead and manage all operational aspects of the hospital and affiliated medical colleges to ensure the delivery of high-quality patient care. Develop and implement strategic plans to enhance hospital performance, aligning operational goals with the...
-
Maintenance Operations Director
17 hours ago
Peshawar City Tehsil, Pakistan Al Hafiz Crystoplast Full time**Job Overview**Al Hafiz Crystoplast seeks a highly skilled Maintenance Operations Director to lead our plant maintenance program. The ideal candidate will have extensive experience in maintenance management, with a strong focus on planning, scheduling, and preventive/predictive maintenance.The successful candidate will be responsible for monitoring spare...
-
Operations Director
4 days ago
Peshawar City Tehsil, Pakistan Coneheads Full timeConeheads restaurant is seeking a highly skilled Operations Director to oversee the total operations of the establishment. This includes building, sales, and all other aspects of profit and loss in the absence of senior management.The ideal candidate will be responsible for hiring and training of Crew members, daily execution of safety/sanitation, quality...
-
Director of Product Innovation
1 day ago
Hyderabad City Taluka, Pakistan HSBC Full timeAbout HSBCAs one of the world's leading banking and financial services organizations, HSBC operates in 64 countries and territories, serving millions of customers worldwide. We are committed to being where the growth is, enabling businesses to thrive and economies to prosper.Job DescriptionWe are seeking an experienced professional to fill the position of...
-
Director of Procurement and Operations
2 weeks ago
Faisalabad City Tehsil, Pakistan Ingredion Incorporated Full timeJob SummaryWe are looking for a highly skilled Director of Procurement and Operations to join our team. As a key member of the Business Operations team, you will be responsible for providing strategic oversight of procurement, logistics, and warehouse operations.Your Key Responsibilities Will Include:Developing and implementing procurement strategies to...
-
Communications Director
1 week ago
Hyderabad City Taluka, Pakistan EducoHire Full timeBecome a Key Player in EducoHire's Success We are a dynamic education group based in Hyderabad looking for a talented Communications Director to lead our branding and communications efforts. About the PositionThe Communications Director will oversee the development and implementation of marketing strategies to increase admission inflow across schools in...