Operational Excellence Lead

7 days ago


Hyderabad City Taluka, Pakistan HSBC Full time
Job Description

HSBC is one of the largest banking and financial services organisations in the world, operating in 64 countries and territories. We aim to enable businesses to thrive and economies to prosper, helping people realise their ambitions.

Key Responsibilities
  1. Lead all aspects of TPSA Service and Operation, ensuring efficient delivery and continuous improvement.
  2. Serve as a primary contact (TPEM) for third-party suppliers, including strategic partners like KPMG, SureCloud, and BitSight.
  3. Provide administrative and technical support for third-party services, including access management, reporting, and troubleshooting.
  4. Collaborate with regional teams to manage SLAs and identify service issues/risks.


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