Operations Manager of Support Excellence

2 days ago


Hyderabad City Taluka, Pakistan Coinbase Full time

**Key Responsibilities**

  • Hire and lead a global team of customer experience managers and oversee more than 150 frontline customer support agents.
  • Develop and execute a strategic three-year plan for consumer operations growth and scale.
  • Lead complex projects and operational process improvement initiatives using Kaizen and Lean Six Sigma methodologies.

About Our Ideal Candidate

We're looking for someone with 12+ years of experience managing multi-level customer experience operations teams and at least 3 years of experience managing operations in a volatile/hyper-growth environment. You should have strong problem-solving skills, be emotionally intelligent, scrappy, and proactive, and have excellent communication skills.



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