
Service Management Transformation Director
1 day ago
Warner Bros. Discovery is a global leader in the media and entertainment industry, and we are committed to delivering exceptional service management solutions that meet the evolving needs of our organization. As a Service Management Transformation Director, you will play a pivotal role in shaping our ESM strategy, driving operational excellence, and ensuring seamless integration with our business operations.
The successful candidate will possess a strong background in ITIL, experience working with ServiceNow, and a proven ability to lead and manage cross-functional teams in a fast-paced, global environment.
This leadership role involves overseeing the development and execution of our ESM strategy, aligning with organizational goals and driving continuous improvement in service management practices. The successful candidate will work closely with senior leadership and key stakeholders to ensure that our ESME's initiatives support the broader business objectives.
Responsibilities:
- Oversee the development and execution of the ESM strategy.
- Provide leadership and direction to the ESME team, fostering a culture of collaboration, innovation, and continuous improvement.
- Collaborate with business and T&O stakeholders to understand their Service Management needs and ensure alignment with portfolio objectives.
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Manager, GBS Transformation
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Business Transformation Lead
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Business Transformation Consultant
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Digital Transformation Lead
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PL/SQL Specialist
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Administrative Services Director
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Support Operations Director
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Senior Sales Director
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Brand Communications Director
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Program Director
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