Customer Service Representative
17 hours ago
We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer complaints in a timely and professional manner.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work well under pressure and handle stressful situations. They will also possess good problem-solving skills and the ability to think on their feet.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide product information and services to customers
- Follow call center scripts when handling different types of calls
- Escalate issues to the appropriate department when needed
- Work well under pressure and handle stressful situations
Requirements:
- Bachelor's degree in a relevant field is preferred
- Excellent verbal and written communication skills
- Ability to work well in a team environment
- Familiarity with CRM software and Microsoft Office
- High school diploma or equivalent required
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