Cloud Operations Expert

5 days ago


Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time

We're hiring a seasoned Cloud Support Engineer to join our Cloud Support Core Team. As a key member of our team, you'll deliver exceptional technical support to our global customer base.

About the Role:
  • You'll work closely with our engineering teams to troubleshoot and resolve complex product issues, prioritizing productivity, quality, and customer satisfaction.
  • With a focus on incident management, you'll communicate effectively with internal and external stakeholders during ongoing incidents.
  • You'll also provide exceptional technical support for DigitalOcean's core Compute, Network, and Storage products.
Your Background:
  • Proven experience with cloud infrastructure, preferably with DigitalOcean.
  • Familiarity with Linux environments (Debian, Ubuntu) and cloud infrastructure fundamentals.
  • Strong analytical and problem-solving skills, with a focus on effective troubleshooting.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to diverse audiences.

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