Senior Technical Support Specialist

3 days ago

Gujrat, Punjab, Pakistan beBeeTechnical Full time 880,000 - 1,126,000
Job Opportunity

We are seeking a highly skilled and experienced professional to join our team as a Senior Technical Support Specialist. As a key member of our operations team, you will play a critical role in empowering our users with tools to make their work safer, more productive, and profitable.

About the Role
  • Provide timely support for technical issues related to Salesforce and integrated platforms, troubleshoot, escalate, and resolve problems efficiently.
  • Administer and support Salesforce.com, including user management, data import/update, bug investigations, and enhancements.
  • Manage end-user profile configurations, reporting, dashboards, and permissions.
  • Oversee onboarding for our technical stack.
  • Analyze and prioritize enhancement requests, implementing necessary changes or escalating to the change advisory board when required.
  • Manage workload and projects, maintaining accuracy and strong attention to detail.
Requirements
  • Must have prior experience in user-facing technical support, application support, or service desk roles.
  • Requires at least 2 years of hands-on experience using and providing first-line support for Salesforce, focusing on assisting end-users with their day-to-day tasks and issues.
  • Salesforce Associate Certification is required.
  • Familiarity with standard user functions of Salesforce Sales Cloud and Service Cloud is essential.
  • Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems.
  • Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently.
  • A technical background with a general understanding of business systems is necessary.

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