Technical Support Specialist

2 days ago


Gujrat, Punjab, Pakistan beBeeCustomerService Full time $70,000 - $90,000
About This Role

Our team is seeking an experienced Technical Support Specialist to manage and resolve technical issues for customers. This role involves troubleshooting, diagnosing root causes, and providing exceptional customer service.

Key Responsibilities
  • Exceed customer expectations through quality, timeliness, documentation, and resolution of support issues.
  • Analyze data to determine root causes of errors and report inconsistencies to the engineering team.
  • Assess impact and prevalence of issues by analyzing data.
  • Utilize tools developed by the engineering team to modify erroneous user/driver data for resolving technical support issues.
  • Provide constructive feedback to Tier 1 agents and assist with technical questions.
Requirements
  • 2-3 years of experience in Customer Support, technical support, or software development, preferably customer-facing roles.
  • Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
  • Familiarity with software development process and tools for a SAAS-based product.
  • Technical knowledge/troubleshooting skills and a willingness to learn and excel.
  • Ability to perform in-depth root cause analysis.
  • Basic knowledge of SQL and Python is a plus.

We value diversity and inclusion in our workplace and are an equal opportunity employer.



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