Technical Support Specialist

3 days ago

Gujrat, Punjab, Pakistan beBeeSupport Full time 6,500,000 - 8,500,000
Technical Support Specialist Role

We are seeking a highly skilled and organized individual to fill this key position. This role requires excellent problem-solving skills, creativity, and the ability to work independently with minimal supervision.

Key Responsibilities:
  • Identify and resolve users' problems with computer software and hardware in a timely manner.
  • Deliver exceptional service and support to end-users using automated call distribution phone software and emails.
  • Monitor and respond to events, error conditions, and threshold events in network monitoring system and troubleshoot issues efficiently.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services offered.
  • Follow standard processes and procedures, adhering to company protocols.
  • Redirect problems to appropriate resources when necessary.
  • Accurately process and record call transactions using a computer and designated tracking software.
Requirements:
  • Excellent written and oral English communication skills.
  • Excellent technical, diagnostic, and troubleshooting skills, with a strong understanding of Microsoft Office (MS Word, Excel) and basic business productivity software.
  • Ability to manage multiple priorities and troubleshoot technical issues in a fast-paced environment.
  • Working knowledge of IT system fundamentals and system management tasks.
  • Working knowledge of networking principles and operating systems.
  • Ability to clearly document and articulate technical issues in English.
  • Must be reliable, dependable, self-motivated, and demonstrate a willingness to learn and grow with the organization.
  • Ability to work closely with peers and other teams to achieve common goals.

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