Lead Technical Support Specialist

3 days ago

Gujrat, Punjab, Pakistan beBeeTechnical Full time 6,000,000 - 8,000,000

We are seeking a skilled Lead Technical Support Specialist to join our team.

About the Role:

This role is responsible for providing high-level technical support to customers, troubleshooting complex issues and collaborating with cross-functional teams to drive continuous improvement in the technical support process.

Key Responsibilities:
  • Analyze and diagnose complex technical issues, providing effective solutions that minimize user disruption.
  • Create and maintain technical documentation for internal and external use, ensuring accuracy and clarity.
  • Work closely with engineering teams to identify and address technical issues affecting customers, driving process improvements and enhancements.
  • Provide leadership and mentoring to junior support engineers, helping them develop their skills and expertise.
What You'll Do:
  • Evaluate root causes of problems and develop effective solutions, leveraging technical knowledge and analytical skills.
  • Collaborate with cross-department teams to resolve technical issues affecting customers, ensuring timely resolution and minimal disruption.
  • Share knowledge and expertise to help other team members improve their technical skills, promoting a culture of continuous learning and growth.
Requirements:
  • Minimum 3 years of experience in Technical Support or a related field.
  • Demonstrated ability to analyze and troubleshoot complex technical issues.
  • Excellent communication and collaboration skills, with ability to work effectively with diverse teams.
  • Ability to maintain accurate records of customer inquiries, issues, and solutions.

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