Devsinc Customer Support Director

11 hours ago


Lahore, Punjab, Pakistan Devsinc Full time
Job Summary

We are seeking an accomplished Customer Support Manager who can lead and manage our customer support team to deliver exceptional service and ensure client satisfaction. The ideal candidate will have 7+ years of experience in customer support, with at least 3 years in a managerial role.

The successful candidate will be responsible for developing and refining customer support strategies, processes, and workflows to enhance the customer experience. They will also act as the escalation point for complex customer inquiries and ensure timely resolutions. Additionally, they will analyze customer service metrics and KPIs to identify trends, improve performance, and drive continuous improvement.

Key Responsibilities:
  • Lead and manage the customer support team.
  • Develop and refine customer support strategies, processes, and workflows.
  • Act as the escalation point for complex customer inquiries.
  • Analyze customer service metrics and KPIs.

Requirements:
  • 7+ years of experience in customer support, with at least 3 years in a managerial role.
  • Proven success in a fast-paced, fast-growing, ever-changing startup environment.
  • Fluent in English with excellent written and verbal communication skills.
  • Strong problem-solving, decision-making, and interpersonal skills.


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