Customer Experience Advocate

6 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Description

We are seeking a highly skilled and dedicated individual to provide exceptional customer experiences through timely and effective solutions to diverse customer inquiries.

Key Responsibilities:
  • Respond professionally to customer inquiries, providing information about products and services or resolving issues.
  • Maintain accurate records of customer interactions and transactions, documenting inquiries, complaints, and comments.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Escalate unresolved customer grievances or special requests to designated departments for further investigation.
Requirements:
  • Bachelor's degree or above in a relevant field.
  • Customer support experience preferred.
  • Flexibility to work in shifts.
  • Excellent written and verbal communication skills.
  • Proficiency in MS Office, particularly MS Excel and MS Word.
  • Collaborative mindset and customer service focus.
  • Hands-on problem-solving ability.
  • Able to communicate technical information effectively.
Benefits:

This role offers an opportunity to develop your customer service skills and make a real impact on customer experiences. If you have excellent communication skills and a results-driven approach, we encourage you to apply.



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