
Customer Experience Advocate
4 days ago
**Job Description:**
We are seeking a Customer Experience Advocate to join our team. As a Customer Experience Advocate, you will be responsible for delivering exceptional customer experiences through technical support and collaboration with cross-functional teams.
About the Role:
- Deliver technical support to customers and internal teams via phone, email, and chat.
- Develop and maintain customer-facing documentation to ensure seamless support experiences.
- Communicate effectively with cross-functional teams to address customer needs and wishes.
- Log and track customer issues, ensuring timely resolution and follow-up.
- Collaborate with product teams to ensure system availability and resolve application monitoring issues.
Requirements:
- Excellent understanding of web-based applications and technical fundamentals.
- Hands-on experience in relational databases (SQL Server, Oracle) is highly desirable.
- Knowledge in HL7, XML, and web services is essential.
- Experience working with enterprise systems such as Jboss and WebLogic is preferred.
- Exceptional troubleshooting skills in a Microsoft Windows environment.
- Experience with Electronic Medical Record Software like EPIC, AllScripts, AdvancedMD, AthenaHealth, Elation, eClinicalWorks, etc., is a plus.
- Strong written and verbal communication skills, with excellent customer service skills.
What We Offer:
- A competitive salary and comprehensive benefits package.
- The opportunity to work with a talented team and contribute to the success of our organization.
- Ongoing training and development opportunities to enhance your skills and knowledge.
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