Technical Support Specialist

3 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

We are looking for a skilled IT Support Specialist to provide technical assistance and support to our organization's IT infrastructure. The ideal candidate will have a strong background in IT and excellent communication skills.

Responsibilities:

  • System Support & Maintenance: Provide timely and effective support for issues related to software applications, system performance, and security updates.
  • Integration & Automation: Develop and manage API integrations between business tools (CRM, telephony, scheduling apps) to enhance workflow efficiency.
  • User Onboarding & Training: Ensure new users have the necessary credentials, system access, and security training.
  • Platform Administration: Configure and support telephony solutions (RingCentral, Aircall), scheduling tools (Calendly, Acuity), and CRMs (Zoho).
  • Project Management: Utilize agile methodologies and sprint-based task management to plan, prioritize, and complete IT projects.

Qualifications:

  • Associate's or Bachelor's degree in IT, Computer Science, or a related field.
  • 2+ years of relevant IT experience.
  • Familiarity with operating systems (Windows, macOS) and productivity suites (Google Workspace, Microsoft 365).
  • Experience with CRM platforms (e.g., Zoho) and telephony systems.
  • Familiarity with integration platforms (Make.com, Zapier) and basic understanding of APIs.
  • Strong communication, problem-solving, and organizational skills.

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